Terms & Privacy | Vital Hive Technologies

Last Updated: August 06, 2025

Vital Hive Technologies Privacy Policy

Vital Hive Technologies ("Vital Hive", "VHT", "Vital Hive Clinician App")
Website: vitalhivetechnologies.com
Email: support@vitalhivetechnologies.com
Address: 3950 Sunforest Ct. Suite 200 Toledo, Ohio 43623

Applicable to: Website, VHT Facility Portal, VHT Admin Portal, VHT mobile application (VHT Clinician), and all related services, technology, features, and content.

1. Information We Collect

1.1 Information You ProvideWe collect personal information you voluntarily provide when you register, complete forms, communicate with us, or apply for shifts.

Name, contact details (email, phone, address), username/password
Date of birth, gender, and demographic details
Professional credentials, licenses, certifications, SSN, and government-issued IDs
Employment eligibility documentation
Profile photos and resumes
Bank account or payment details
Communications, inquiries, and support tickets
Any content you upload or submit

Note: Any documents you upload (e.g., licenses, forms) are not redacted by Vital Hive. Please redact sensitive information prior to uploading if desired.

1.2 For Providers

Background check authorizations
Work availability and scheduling preferences
Calendar access (if enabled)
Location data (for time-tracking, invoicing, and shift verification)
Messages to and from Facilities
Ratings, reviews, or performance feedback

1.3 For Facilities

Name, job title, and contact information
Facility name, type, and licensing details
Shift posting details
Messages with Providers
Scheduling and billing records
Survey or support responses

1.4 Automatically Collected InformationWe use cookies and other technologies to collect device and usage information.

Device type, OS, and browser
IP address and general geolocation
Usage metrics (pages viewed, session times, link clicks)
Referring/exit URLs
Error logs and language preferences

With your consent (via device settings), we may collect precise location data for shift check-in/out and digital invoicing.

1.5 Cookies and AnalyticsPurposes: Authenticate users, maintain session preferences, track usage for security and platform improvement, deliver targeted advertising (subject to your choices).
Third-party tools: Google Analytics

2. How We Use Your Information

2.1 Operate the Platform

Create and manage user accounts
Match Providers with Facility shifts
Communicate shift requests, confirmations, or changes
Enable invoicing, payment, and support functions
Display Provider profiles and Facility details
Respond to inquiries and provide customer support

2.2 Maintain Trust and Safety

Verify user identity, licensing, and credentials
Conduct background checks (where legally permissible)
Prevent fraud, abuse, and prohibited conduct
Monitor and enforce compliance with our Terms of Service

2.3 Improve and Promote Our Services

Understand usage trends and develop new features
Personalize your experience
Send surveys and collect feedback
Send promotional or service-related communications

2.4 Comply with Legal Obligations

Respond to law enforcement or regulatory requests
Enforce our contracts and rights
Maintain audit, tax, or legal records

3. How We Share Information

3.1 With Consent or At Your Direction

Sharing Provider profiles and credentials with Facilities
Enabling Facilities to verify shift attendance via location tracking

3.2 Service Providers

Credentialing and background check vendors
Cloud hosting, payment processors, and customer support platforms
Communication providers and analytics vendors

All vendors are bound by confidentiality and data protection obligations.

3.3 Third-Party AdvertisingCertain non-sensitive data may be shared for targeted ads. You can opt out via "Your Privacy Choices" in the website site footer or in the VHT Clinician app.3.4 Legal and Regulatory Compliance

To comply with subpoenas, court orders, and law enforcement
To protect Vital Hive, users, or the public from harm or fraud

3.5 Business TransfersIn the event of a merger, acquisition, asset sale, bankruptcy, or reorganization, your information may be transferred.

4. Data Security

We implement technical and organizational safeguards to protect your data. These include encryption, access controls, and audit logging. However, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials. If you believe your interaction with us is no longer secure, please contact us immediately.

5. Your Rights and Choices

5.1 Managing Your AccountYou can update, correct, or delete profile information through your dashboard. To request account deletion, contact us at support@vitalhivetechnologies.com.5.2 Marketing PreferencesYou can opt out of promotional emails by using the "unsubscribe" link or by contacting us. You may still receive essential service notifications.5.3 Privacy Rights by JurisdictionDepending on your location, you may have rights under applicable law, such as:

Access: Requesting a copy of the personal information we hold about you
Rectification: Requesting the correction of any inaccurate or incomplete personal information
Erasure (Right to be Forgotten): Requesting the deletion of your personal information under certain circumstances
Objection: Objecting to the processing of your personal information in certain situations
Portability: Requesting that we provide you with your personal information in a structured, commonly used, and machine-readable format

Submit requests to support@vitalhivetechnologies.com. We will verify your identity before fulfilling them. Some information may be exempt from deletion under law (e.g., transaction history, legal obligations).

5.4 Do Not Sell or ShareYou may opt out of the "sale" or "sharing" of personal information for targeted advertising purposes by visiting Your Privacy Choices on our website.

6. Data Retention

We retain your information:

As long as necessary to provide the Services
To comply with legal obligations
For audit, fraud prevention, and dispute resolution

Inactive or deleted accounts may retain archival data in backup systems for a limited time.

7. Third-Party Links

Our Platform may link to third-party websites or services. This Privacy Policy does not apply to those external services. Please review their privacy practices independently.

8. Children's Privacy

The Platform is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have done so, please contact us for deletion.

9. International Users

Our Platform is hosted in the United States. By using our Services, you acknowledge that your personal information will be transferred to, stored in, and processed in the U.S., where data protections may differ from your home country.

10. Changes to this Privacy Policy

We may update this Privacy Policy periodically. If we make material changes, we will notify you by updating the "Last Updated" date and providing notice via the Platform or email. Your continued use of the Services indicates acceptance of the changes.

11. Contact Us

For questions, concerns, or privacy requests:
Vital Hive Technologies
Email: support@vitalhivetechnologies.com
Address: 3950 Sunforest Ct. Suite 200 Toledo, Ohio 43623